Terms and conditions

Installation

• Installations will comply with the latest edition of BS7671 and any amendments in force.
• Any making good or re-decorating, including but not limited to filling in chases is excluded from the quote unless otherwise stated. 
• Replacement lights may have a footprint and fixing brackets different to the existing lights, some holes and unpainted walls/ceilings may remain. 
• Any rubble and rubbish will be tidied up but left for the customer to dispose of unless otherwise stated.
• Whilst we try to clean up as best we can dust and small bits of rubble may remain.
• Due care will be taken to prevent accidental and unnecessary damage, however if there is accidental or unnecessary damage, Watt & co. Electrical will not be liable to repair or pay for repairs to any damage sustained during the scope of the work.
• Any additional work not in the quote will be subject to a quote before works will be carried out.
• Fault finding may be unsuccessful. 
• Parts supplied by Watt & Co. Electrical that have gone faulty will be replaced free of charge under the manufacturer's warranty (up to 3 years) depending which is sooner; accidental damage and damage by misuse is not covered. Any 3rd party installations or alterations to the property will void the warranty. 
• Certificates can not be given for 3rd party installations.
• Certificates may be released after final payment.
• The client has 3 months from the invoice date to log any complaints.
• Accessories including but not limited to sockets and switches will be white plastic unless otherwise stated.
• The description and scope of the work is liable to change without notice. The installation will be made safe and a variation order will need to be accepted before work can continue if extra work will be needed.
• By accepting the quote the customer agrees to allow Watt & co. Electrical to take pictures, and film the work carried out for, but not limited to promotional material and social media. 
• If client supplied materials are faulty or incorrect then additional charges will incur to replace them. 
• Due to further risk of electric shock and potential for future problems to arise, Watt & Co. Electrical will not allow outdoor work in the rain. 
• Standalone PIRs and PIR lights will be configured to our standard settings. Further visits to alter the settings may incur an additional cost.

Quotes, invoices, payments and fees

• All work is subject to a quote before it commences.
• Installation work will be subject to a non-refundable deposit before work is carried out unless otherwise stated.
• Where labour is carried out on an hourly rate, the total is rounded up to the nearest hour.
• Invoices are due on receipt. Cash and card payments to be made on completion of the project and may be charged to a card we already have on file.
• If the total of an invoice is not paid within 1 month of the 'due by' date, legal action will be taken to re-claim the money. Legal costs, late payment fees, interest and any additional labour fees will be added to the invoice.
• The scope of the work detailed in the quote is liable to change after the quote has been accepted.
• By accepting a quote the client agrees to let Watt & co. Electrical keep their contact details.
• Changes to a clients information on certificates or reports will incur a £80+VAT administration fee payable before the release of the new certificate or report.
• If a job gets cancelled through no fault of Watt & co. Electrical, all fees such as but not limited to, wholesalers re-stocking fees will be passed on to the customer.
• Phone calls may be recorded for training and monitoring purposes.
• If the client cancels a job prior to starting then the deposit is non-refundable.

Welfare and access

• Potable running water, electricity and a water closet will be accessible and free of charge. If this is not possible, any hire charges for equipment or welfare facilities will be passed on to the customer.
• If access to the property is not available to carry out works on the agreed date and time, a £80+VAT charge will apply and be added to the final invoice.
• Any return visits to finish a job due to poor access and any time spent waiting for access to a property will be charged at £80+VAT per hour with a minimum 1 hour billable which will be added to the final invoice.
• Abuse to any member of staff in any capacity will not be tolerated and will results in us removing ourselves from the job and sending an invoice for the work carried out + a fee of £80+VAT for loss of work. 
   

Facebook 48 hour reply gurantee terms

Offer:
If Watt & Co. Electrical does not reply to a valid enquiry within 48 hours, the eligible customer may receive labour free of charge for one qualifying small domestic electrical job.

• To qualify for the guarantee, the customer must submit a genuine electrical enquiry through the specific Facebook ad contact form connected to this promotion.
• The guarantee only applies where the Facebook contact form has been submitted correctly and successfully, with no submission errors, missing essential information, technical faults, or invalid contact details.
• A reply may be made by email, text message, WhatsApp message, phone call or voicemail using the contact details supplied by the customer on the Facebook contact form.
• Customers are responsible for checking their email inbox, junk folder, spam folder, text messages, WhatsApp messages, missed calls and voicemail. A reply sent within 48 hours counts as a valid reply even if the customer does not see it straight away.
• The 48-hour period begins when Watt & Co. Electrical receives the completed Facebook ad contact form submission. This is tracked on form submission
• If the submission does not reach Watt & Co. Electrical because of a Facebook, Meta, internet, device, form, or third-party technical issue, the guarantee does not apply.
• The “work for free” offer applies only to a qualifying small domestic electrical job that would normally fall under Watt & Co. Electrical’s minimum fee, typically inclusive of up to one hour of labour.
• The guarantee does not apply to larger works, remedial works, emergency call-outs, fault finding beyond the included labour period, consumer unit/fuseboard works, EICRs, rewires, outdoor projects, kitchen projects, commercial work, landlord certification, or any job requiring more than the included small-job allowance.
• The guarantee covers eligible labour only. It does not include materials, parts, fittings, parking, access equipment, waste disposal, congestion charges, specialist hire, additional labour time, or third-party costs.
• The guarantee only applies to genuine domestic electrical enquiries within Watt & Co. Electrical’s normal service area.
• All work remains subject to diary availability, site access, suitability of the job, safety requirements, and Watt & Co. Electrical’s usual acceptance process.
• The guarantee can only be used once per customer, household, address, or enquiry.
• The guarantee has no cash value and cannot be exchanged for money, transferred to another person, used against a previous booking, or combined with any other offer.
• The guarantee only applies to genuine enquiries made in good faith. Watt & Co. Electrical may refuse the guarantee where enquiries appear abusive, fraudulent, duplicated, incomplete, deliberately misleading, outside the service area, or submitted with the intention of exploiting the promotion.
• Watt & Co. Electrical reserves the right to decline any enquiry or job for safety, access, suitability, availability, location, customer conduct, or regulatory reasons.
• Watt & Co. Electrical reserves the right to amend, pause or withdraw this promotion at any time. Valid enquiries submitted before withdrawal will be assessed under the terms in place at the time of submission.