Terms and conditions

Terms and conditions

In these terms, "we" and "us" means Watt & Co. Electrical, and "you" means the customer: the person ordering the work.

Installation

• All installations will comply with the latest edition of BS 7671 and any amendments in force.
• Making good and redecorating, including filling chases, is not included unless your quote says otherwise.
• Replacement lights may have a different footprint or fixing bracket to the existing ones, so some holes or unpainted areas of wall or ceiling may be left.
• We will tidy up rubble and waste but leave it for you to dispose of, unless your quote says otherwise.
• We clean up as well as we can, but some dust and small debris may remain.
• We take care to protect your property. If we damage it by failing to take reasonable care, we will repair it or pay the reasonable cost of repair. We are not responsible for damage that cannot reasonably be avoided when carrying out electrical work, such as loose or blown plaster, disturbance to existing decoration, or problems caused by hidden defects in the property.
• We may change how we carry out the work, or use equivalent materials, where this achieves the same result at no extra cost to you. If the work itself needs to change, or the price would go up, we will make the installation safe and give you a variation to agree before we continue.
• Any additional work not included in your quote will be quoted before it is carried out.
• Fault finding does not always locate the fault. Time spent fault finding is chargeable whether or not the fault is found.
• Parts we supply are covered by the manufacturer's warranty. If a part fails within that period, we will replace it free of charge. Accidental damage and misuse are not covered.
• Our workmanship is guaranteed for 12 months from completion of the work.
• If anyone else alters the work we installed, the warranty and guarantee on that work no longer apply.
• We cannot issue certificates for work carried out by others.
• Sockets, switches and other accessories will be white plastic unless your quote says otherwise.
• If materials you supply are faulty or incorrect, we will charge for the time and materials needed to replace them.
• Because of the increased risk of electric shock and future faults, we do not carry out outdoor electrical work in the rain.
• Standalone PIRs and PIR lights will be set to our standard settings. Return visits to change these settings may be charged.
• By accepting the quote, you agree to us photographing and filming the work for promotional material and social media.

Problems and complaints

• If you have a problem with our work, please tell us as soon as possible so we can inspect it and put it right.
• Nothing in these terms affects your statutory rights.

Quotes, invoices and payments

• All work is quoted before it starts.
• Installation work requires a deposit, as shown on your quote, before work starts, unless your quote says otherwise.
• Labour charged at an hourly rate is rounded up to the nearest hour.
• Invoices are due on receipt, and payment is due on completion of the work.
• If an invoice is not paid within 30 days of its due date:
  • we may charge interest at 8% a year above the Bank of England base rate, from the due date until payment
  • we may take legal action to recover the debt, including reasonable recovery costs and court fees
• By accepting a quote, you agree to us keeping your contact details.
• Changing your details on a certificate or report after it has been issued costs £80+VAT, payable before the updated document is released.
• Phone calls may be recorded for training and monitoring purposes.

Your right to cancel

• If you agree the contract with us at your home, or remotely by phone, email or online, you have 14 days from accepting the quote to cancel without giving a reason. To cancel, contact us on 01249 698255 or at info@wattcoelectrical.co.uk.
• If you cancel within these 14 days, we will refund your deposit within 14 days. If you asked us to start work within the 14 days, we will deduct the cost of any work already carried out and any materials ordered specifically for your job.
• If you cancel after the 14 days, or the right to cancel does not apply, the deposit is non-refundable. Any costs we have incurred, such as wholesaler restocking fees, will be charged to you.

Welfare and access

• You must provide free access to running drinking water, electricity and a toilet. If this is not possible, any hire costs for welfare facilities or equipment will be charged to you.
• If we cannot access the property at the agreed date and time, an £80+VAT charge applies and will be added to your final invoice.
• Return visits caused by lack of access, and time spent waiting for access, are charged at £80+VAT per hour, with a minimum of one hour, and added to your final invoice.
• We do not tolerate abuse of any member of staff. If it happens, we will leave the job and invoice you for the work carried out plus an £80+VAT fee for lost work.

Facebook promotional offer - 22/10/2026

Watt & Co. Electrical Ltd offers a 24-hour response guarantee for new electrical enquiries submitted through our designated Facebook advertisement enquiry forms.

1. Our Guarantee

We guarantee to respond to your initial enquiry within 24 hours, Monday to Friday, excluding public and bank holidays in England.

For example, an enquiry submitted at 4 pm on Friday must receive a response by 4 pm on Monday, provided Monday is not a bank holiday. If Monday is a bank holiday, the deadline moves to 4 pm on Tuesday.

The guarantee applies only to our initial response. It does not guarantee that a quotation, appointment or electrical work will be provided or completed within 24 hours.

2. What Happens If We Fail?

If we fail to respond within the guaranteed timeframe and you subsequently instruct us to carry out the electrical work:

• Minimum-fee jobs: Where the total labour charge would ordinarily be £120 or less, including VAT, we will waive the labour charge.
• Other jobs: Where the labour charge exceeds £120 including VAT, we will deduct £120 including VAT from your final invoice.

Materials and other separately agreed charges remain payable.

The maximum benefit under this guarantee is £120 including VAT per qualifying enquiry. The guarantee has no cash alternative and cannot exceed the amount otherwise payable for the work.

3. Eligibility

The guarantee applies provided that:

• The enquiry is submitted through an eligible Watt & Co. Electrical Facebook advertisement form.
• Accurate contact information is supplied.
• The enquiry relates to genuine electrical work within our normal service area.
• The enquiry is not a duplicate submission relating to the same work.
• The customer subsequently instructs Watt & Co. Electrical to carry out the work.

4. What Counts as a Response?

A response may be made by telephone, SMS or email using the contact details supplied.

Automated acknowledgements do not count towards fulfilling this guarantee.

The guarantee relates only to our first response to the initial enquiry and does not apply to subsequent messages, quotations or ongoing correspondence.

5. General Conditions

All electrical work remains subject to our normal availability, quotation process and terms and conditions.

The guarantee does not oblige Watt & Co. Electrical to accept or undertake any particular job.

This guarantee cannot be exchanged for cash and does not affect your statutory consumer rights.